We steered Motorola Solutions pioneering GenAI integration, mapping out strategic investments in experiences for optimal outcomes. We focused on enhancing their self-service customer support—from product purchase to provisioning, and troubleshooting. We devised custom solutions that seamlessly integrated with their existing suite of tools and specialized systems aiming to offer Motorola's customers and staff swift access to historical data, actionable insights, and smart recommendations based on the immense amount of data at their disposal.